Shipping policy
SHIPPING POLICY Effective date: August 14, 2026
This Shipping Policy outlines the delivery terms and conditions for orders placed in the EVENYS online store.
1. Shipping Provider
EVENYS uses FOXPOST delivery services to ship orders. When placing an order, customers can select their preferred FOXPOST pick-up point or parcel locker at checkout. Shipping Provider: FoxPost Kft. 1097 Budapest, Könyves Kálmán körút 12–14., Hungary
2. Shipping Fee
FOXPOST shipping fee within Hungary: 1,490 HUF / order
The shipping fee is always displayed at checkout prior to finalizing your order.
3. Order Processing and Fulfillment
Upon successful completion of your order, you will receive an order confirmation email at the provided email address. Once processed, your package will be handed over to FOXPOST. You may receive notifications via email and, where applicable, via SMS regarding parcel dispatch and the necessary pickup details. During public holidays, festive seasons, peak shopping periods, or times of high carrier workload, delivery times may be longer than usual.
4. Selecting a Parcel Locker
Please ensure you carefully select your preferred FOXPOST parcel locker or pickup location during checkout. It is the customer's responsibility to provide an accurate and accessible name, email address, and phone number, as these are required for delivery notifications and parcel collection. If you notice an error in your shipping details after placing your order, please contact us immediately at: evenys.store@gmail.com If the parcel has not yet been handed over to the courier service, we will attempt to make the necessary corrections.
5. Parcel Collection
When your order arrives at the selected pickup location or automated parcel locker, FOXPOST will send a notification containing the details required for pickup. Parcels must be collected within the pickup timeframe specified in the notification from FOXPOST. According to FOXPOST's terms, automated locker pickup is available within a limited timeframe; we do not specify a fixed number of days in this policy as carrier terms may vary over time.
6. Uncollected Packages
If a package is not collected within the designated timeframe and is subsequently returned to EVENYS by FOXPOST, please contact us at: evenys.store@gmail.com If you request redelivery, you will be informed in advance of the associated shipping fees for resending the package. If you decide not to receive the package, please note that an uncollected package does not automatically constitute a formal withdrawal; please notify us separately of your intention to withdraw at evenys.store@gmail.com.
7. Damaged Packages
If you observe visible damage upon pickup, please document it with photos whenever possible. If the item inside is damaged, please reach out to us at: evenys.store@gmail.com Please include: Your order number, A brief description of the issue, Photos of both the outer packaging and the damaged item(s). We will review the issue promptly and, in the event of a valid claim, proceed in accordance with statutory consumer rights and warranty rules.
8. Delayed or Lost Packages
If delivery is unreasonably delayed or tracking details indicate an issue, please write to us at: evenys.store@gmail.com We will initiate an inquiry with the carrier and keep you updated on the resolution.
9. Returns
Terms and conditions regarding product returns due to statutory withdrawal, size exchanges, or defective items are detailed in our separate Refund and Return Policy. For consumer online purchases, a statutory 14-day right of withdrawal applies without cause.
10. Contact Information
For questions regarding shipping and delivery: EVENYS Operator: Martin Zsigovics Registered Address: 6723 Szeged, Hont Ferenc utca 24B, Floor 8, Door 22, Hungary E-mail: evenys.store@gmail.com Phone: +36 30 156 8207
Last updated: August 14, 2026